A-Z Contacts
This page includes key contact information for pharmacies in an A-Z format.
The Annex D contact list has been circulated to pharmacies – this is not public information so we can’t post it here – to obtain a copy of the current Annex D document, please contact the LPC and we’ll send it to you. Email: ahwlpc@gmail.com
The Herefordshire and Worcestershire Area Prescribing Committees (APC) have now been replaced with the Herefordshire & Worcestershire Medicines and Prescribing Committee (H&W MPC).
For information about the H&W MPC and its outputs, please refer to the new NHS Herefordshire and Worcestershire ICB website.
The Herefordshire & Worcestershire Joint Medicines Formulary is located at the following link: https://www.hereworcsformulary.nhs.uk/
New contact for Clinical Waste in all Community Pharmacies and GP Practices in the Midlands Region from September 2021!
website: https://www.anentawaste.com/
e-mail: support@anenta.com
telephone: 033 0122 2143
Find further details here: Clinical Waste Midlands.
https://herefordshireandworcestershire.icb.nhs.uk/contact-us
Tel: 01905 896 883
The new SVOC (System Vaccine Operations Centre) email address from 1st July 2023: hwicb.partnerships@nhs.net
website: www.cppe.ac.uk
tel: 0161 778 4000
email: info@cppe.ac.uk
Email: enquiries@nhsdigital.nhs.uk
Tel: 0300 303 5678
More information:
https://digital.nhs.uk/services/electronic-prescription-service
The Herefordshire & Worcestershire Joint Medicines Formulary is located at the following link: https://www.hereworcsformulary.nhs.uk/
https://cfa.nhs.uk/reportfraud
Tel: 0800 028 4060
Local Counter Fraud Specialist (LCFS):
Richard.loydall@nhs.net;
Richard.loydall@cwaudit.org.uk;
Tel: 02476 536871
General Pharmaceutical Council
Level 14
1 Cabot Square
London
E14 4QJ
Tel: 020 3713 8000 (Monday to Friday between 9.30am and 5pm)
Email: info@pharmacyregulation.org
Head of Inspection
Julian Graville
020 3713 7818/7934
julian.graville@
Herefordshire
Vicky Harris
020 3713 7939
vicky.harris@
Health protection teams (HPTs) provide specialist public health advice and operational support to NHS, local authorities and other agencies.
https://www.gov.uk/guidance/contacts-phe-health-protection-teams
West Midlands HPT Contacts
UK Health Security Agency
23 Stephenson Street
Birmingham
B2 4BH
Telephone: 0344 225 3560 (option 2)
Out of hours advice (health professionals only): 01384 679 031
Email BAT@ukhsa.gov.uk for non-clinical enquiries.
Email phe.wmnoids@nhs.net for clinical notifications of infectious diseases.
https://www.healthwatchherefordshire.co.uk/
Call: 01432 277044 between the hours of 09:00 – 17:00 Monday to Friday.
Post: Healthwatch Herefordshire, County Offices, Plough Lane, HR4 0LE
Email: info@healthwatchherefordshire.co.uk
Contact Form: https://www.healthwatchherefordshire.co.uk/contact-us
https://www.healthwatchworcestershire.co.uk/
Call: 01386 550264
Post: Healthwatch Worcestershire, Civic Centre, Queen Elizabeth Drive, Pershore, Worcestershire, WR10 1PT
Email: info@healthwatchworcestershire.co.uk
Contact Form: https://www.healthwatchworcestershire.co.uk/contact-us
The Department of Pharmacy and Medicines Management within Herefordshire and Worcestershire Health and Care NHS Trust supports and works with staff, patients and carers to promote safe and effective use of medicines.
Herefordshire and Worcestershire Health and Care NHS Trust
Department of Pharmacy and Medicines Management
Kings Court 2, Kings Court Business Park
Charles Hastings Way
Worcester
WR5 1JR
http://www.hacw.nhs.uk/
Deputy Chief Pharmacist – Andy Down
01905 683225
WHCNHS.medicines@nhs.net
DALS, formerly DA Languages is available to support Community Pharmacies across Herefordshire and Worcestershire ICB and Coventry and Warwickshire ICB with interpretation services.
Please contact clientaccounts@dals.co.uk to set up an account, if you do not have one already.
For more information, please visit the DALS website here.
For West Midlands Pharmacies if they would like to raise a concern regarding a referral from NHS 111, this can be done via completing the attached form and returning to: Feedback111.derbyshire@nhs.net
For urgent queries for active patients, these can still be raised 24/7 with our Operational Supervisors:
DHU Health Care Professional Number –External Access – 0300 1000 414 (#3 NHS111 Shift Manager)
Arden & Gem CSU
https://www.ardengemcsu.nhs.uk/
Email: contact.ardengem@nhs.net
Tel: 0121 612 1500
Arden, Herefordshire & Worcestershire Area Team:
Wildwood
Wildwood Drive
Worcester
Worcestershire
WR5 2LG
Tel: 0113 825 3099
https://www.nhs.uk/Services/Trusts/Overview/DefaultView.aspx?id=89784
https://www.england.nhs.uk/midlands/contact-nhs-england-and-nhs-improvement-midlands/
nhsbsolicb.pharmacy-westmidlands2@nhs.net
CPE Fact Sheet for NHS Mail Technical Queries:
https://cpe.org.uk/wp-content/uploads/2021/03/Raising-NHSmail-technical-issues-and-escalation-.pdf
NHSmail pharmacy admin team: pharmacyadmin@nhs.net
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The NHSmail national helpdesk may be able to help in certain scenarios (0333 200 1133), however, it is strongly recommended that you email the NHSmail pharmacy admin team above rather than call the general NHSmail helpdesk!
National Service Desk: helpdesk@nhs.net
Tel: 0333 200 1133
For queries regarding shared NHS Mail Inboxes contact pharmacyadmin@nhs.net or call the National Service Desk 0333 200 1133
For individual requests of an NHS Net account call 0300 555 0212 or email MLCSU.Servicedesk@nhs.net
More information:
https://cpe.org.uk/digital-and-technology/nhs-mail/
https://servicefinder.nhs.uk/help/contact-your-regional-DoS-team
West-Midlands DOS Lead:
dosleads@wmas.nhs.uk
Please note DSPs can’t use NHS Profile Manager at this time. DSPs can contact their DoS team. The method to identify email addresses of DoS teams is in the ‘DoS oversight’ section of the CPE DoS webpage .
The National DoS emergency telephone number 0300 0200 363 is available 24/7 to support if the user has trouble updating DoS.
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The Directory of Services (DoS) is used by other services within the NHS (particularly NHS111) to identify which community pharmacies are open and which services they offer so they can ensure patients are referred to an appropriate pharmacy. Ensuring the DoS is up to date with the pharmacy’s current CPCS availability is important to prevent referrals being made to your pharmacy if you cannot offer the service and will prevent any disruption to patient care.
Profile Manager should be used to ensure the Directory of Services (DoS) is up to date if there is a temporary suspension of all services. If only CPCS is unavailable, the DoS should be updated via your regional DoS Team by contacting them via the email address below
In the West Midlands: Bcicb.wmdosleads@nhs.net
You will need to include the following information on your DoS request:
- ODS code of the Pharmacy
- Address and postcode of the Pharmacy
- Reason CPCS is unavailable
- Planned date and time when it will be available
- Name of person requesting the update
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Worcestershire: https://www.hacw.nhs.uk/
Contact information: https://www.hacw.nhs.uk/get-in-touch
Tel: 01905 760000 (switchboard)
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Herefordshire: https://www.wyevalley.nhs.uk/
Contact information: https://www.wyevalley.nhs.uk/contact-us/contact-us.aspx
Tel: 01432 355444 (switchboard)
Dispensing errors and general concerns:
Email: england.medsreporting@nhs.net
NHS England has transferred the administration of notices of withdrawal from a pharmaceutical list to Primary Care Support England (PCSE). Any notices of withdrawal should now be sent to pcse.marketentry@nhs.net.
Notices submitted prior to 1st July 2024 will still be processed by the Integrated Care Board (ICB) directly.
Herefordshire:
An Outbreak Control Hub has been set up as a single point of contact to support businesses and other settings to help prevent and respond to any cases of Covid-19. To contact the hub please either email outbreakcontrolhub@herefordshire.gov.uk or call 01432 383799.
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Worcestershire:
Worcestershire Local Outbreak Response Team (LORT) can be contacted in the following ways.
Email: wcchealthprotection@worcestershire.gov.uk
Telephone: 01905 845491
The team are available Monday to Sunday 9.00am to 6.00pm
Any payment queries initially to be emailed to the West Midlands Pharmacy Team generic email address (nhsbsolicb.pharmacy-westmidlands2@nhs.net). This inbox is monitored daily and dealt with accordingly. Someone from the team will contact you if further information is required before sending your payment request to PCSE.
Email: pcse.payments-preston@nhs.net
Tel. 0333 014 2884
PCSE, 3 Caxton Road, Fulwood, Preston, PR2 9ZZ
Please send your Pre-Reg Application forms directly to the West Midlands Pharmacy Team generic email address nhsbsolicb.pharmacy-westmidlands2@nhs.net
Pharmacy Team, WestMidlands
nhsbsolicb.pharmacy-westmidlands2@nhs.net
Please include the following information in your email, if the email does not include this information the email will be bounced back to you and no action will be undertaken until the correct information has been included:
ODS Code
Name of Pharmacy
Reason for your email
Please note that if you do not send your message as advised above, it will not be actioned or processed by the team.
https://www.england.nhs.uk/primary-care/pharmacy/pharmacy-contract-teams/
Please contact the help desk team via the “help” tab on the PharmOutcomes website or by emailing helpdesk@emishealth.com
https://direct.pharmoutcomes.org/
PharmOutcomes Help/User Guides
email Pinnacle Health Helpdesk: helpdesk@phpartnership.com
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In the interest of security PharmOutcomes is introducing a multi-factor authentication (MFA) log-in procedure.
You can find detailed instructions here and FAQ’s here.
If you have any further questions, or need additional support with MFA, please contact PharmOutcomes on 0345 450 6279.
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Herefordshire wellbeing hub
Worcestershire wellbeing hub
Generic email address:
hw.safeguarding@nhs.net
Safeguarding HW ICB website:
https://herefordshireandworcestershire.icb.nhs.uk/about-us/safeguarding
ICB contact page:
https://herefordshireandworcestershire.icb.nhs.uk/contact-us
NHS Safeguarding App
NHS Safeguarding App – Herefordshire
NHS Safeguarding App – Worcestershire
Safeguarding Training
Patient sharps returns are not part of the pharmacy contract and pharmacies are not obliged to take them unless part of the local council funded scheme. If no such scheme exists, patients are advised to return their sharps to the prescriber.
https://www.herefordshire.gov.uk/rubbish-recycling/clinical-waste
For Clinical Waste Disposal contracts management information by Anenta, please see the Clinical Waste section on this page!
Patient sharps returns are not part of the pharmacy contract and pharmacies are not obliged to take them unless part of the local council funded scheme.
For information on the Sharps Pharmacy Service in Worcestershire, please see the Local Services section here.
For Clinical Waste Disposal contracts management information by Anenta, please see the Clinical Waste section on this page!
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Worcester City Council:
https://www.worcester.gov.uk/recycling-waste/report-hazardous-waste
Tel: 01905 722233
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General enquiries/primary contact email: worcester.smartcards@nhs.net
For calls relating to requests already raised by e-mail: 01432 383831
For escalations to RA Manager: 01432 383878 or steffen.cleaton@hoopleltd.co.uk
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Alternative contact details:
Hoople ICT Service Desk: 01432 260160
Email: ICTServiceDesk@HoopleLtd.co.uk
All IT issues need to be logged through
ICT Service Desk ICTServiceDesk@HoopleLtd.co.uk and put Smartcard in the title or alternatively ring on 01432 260 160 for assistance.
Richard Price is the contact who can help you with smartcard issues.
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More information:
Self-service Smart Card Unlock (if you have an email address registered with the card):
https://digital.nhs.uk/services/care-identity-service/applications-and-services/self-service-smartcard-unlock
Email: scrpharmacy@nhs.net
More information:
https://cpe.org.uk/digital-and-technology/electronic-health-records/summary-care-record-scr/
