Reminder of Paxlovid Ordering Arrangements

Community pharmacies are advised that an increase in COVID-19 cases has been reported locally. Pharmacies are therefore reminded of the arrangements for ordering Paxlovid (nirmatrelvir/ritonavir) to support timely access to treatment for eligible patients.

Ordering and delivery arrangements

Paxlovid can be ordered through Alliance Healthcare.

• Monday to Friday: Most pharmacies receive two deliveries daily. Orders placed before the relevant local cut-off time should normally be delivered the same day.
• Orders placed after the cut-off: Delivery would normally be expected the following day.
• Saturday deliveries: Available to pharmacies that have opted into Alliance Healthcare’s Saturday delivery service.
• Urgent supply requirements: Where a pharmacy does not receive Saturday deliveries and has an urgent requirement outside normal ordering arrangements, pharmacies should contact Pfizer Customer Services for assistance.

Useful contact numbers

• Alliance Healthcare: 0334 854 7749
• Pfizer Customer Services: 0345 608 8866

Pharmacies are encouraged to familiarise themselves with their local ordering cut-off times and delivery arrangements to minimise potential delays in accessing treatment.